Questions
Frequently Asked Questions
Answers to what usually comes up before a first call. Don't see yours? Call (904) 417-8706 or email me directly.
Do you work on both Mac and PC?
Yes — troubleshooting, setup, and networking support across Mac, Windows, and most consumer routers and smart-home devices.
What if my issue can't be fixed remotely?
If remote troubleshooting doesn't resolve it, we'll schedule an on-site visit at the published on-site rate — no separate diagnostic fee for switching from remote to in-person.
Do you offer emergency or same-day service?
Availability is currently Friday – Sunday and weekday evenings after 6:00 PM. Reach out any time — every inquiry gets a response within 24 hours, and availability will expand as the business grows.
What areas do you serve?
St. Augustine and St. Johns County, FL.
Do you offer ongoing support for small businesses?
Yes — the IT Care Plan is a monthly retainer at $99/user/month covering ongoing small business support. See Services & Pricing on the home page for the full rate list.
What payment methods do you accept?
Cash, and all major credit cards processed securely through Stripe.